Terms of service

Last updated: 20 October 2026

Overview

Welcome to Folladi.com. The terms "we", "us" and "our" refer to Folladi Company for Perfumes and Gifts, Commercial License No. 10168907, located at Souk Al Mubarakiya, Khalid Al Saleh Al Aksar Building, Shop No. 6, Kuwait City, Al Asimah, Kuwait. We operate this website and all related content, features, products and services (the "Services"). Our store is powered by Shopify.

These Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy and Shipping Policy, describe your rights and responsibilities when you use the Services. By visiting or using the Services you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility and accounts

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. When you create an account or place an order, you agree that the information you provide is accurate, current and complete. You are responsible for keeping your account credentials secure and for all activity under your account.

2. Our products

We make every effort to display our products accurately. Colours and appearance may differ slightly depending on your screen. Product descriptions, prices and availability may change without notice, and we may limit quantities or discontinue products at any time.

Skincare and beauty products affect people differently. Please read the ingredients and usage instructions on the packaging, and carry out a patch test before first use. If you have sensitive skin, allergies, are pregnant or have a medical condition, consult a doctor or dermatologist first. Information on our website is for general guidance only and is not medical advice.

3. Orders

When you place an order you are making an offer to purchase. Your order is accepted only when we confirm it. We may decline or cancel an order for reasons including product unavailability, pricing errors, or suspected fraud. If we cancel an order after payment, we will refund you in full. Please review your order carefully before submitting it.

You confirm that your purchases are for personal use and not for commercial resale.

4. Prices and payment

All prices are shown in Kuwaiti Dinar (KWD). Prices, offers and promotional codes may change without notice and may be subject to conditions, such as minimum order values. The price you pay is the price in effect when you place the order. Delivery charges, if any, are shown at checkout before you pay.

Payments are processed through secure third-party payment providers. We do not store your full card details.

5. Shipping and delivery

We deliver within the State of Kuwait. Delivery times are estimates and may be affected by circumstances outside our control. Please see our Shipping Policy for details.

6. Returns and refunds

Returns, exchanges and refunds are governed by our Refund Policy.

7. Intellectual property

All content on the Services, including text, logos, graphics, images and design, is owned by or licensed to Folladi and is protected by applicable intellectual property laws. Brand names and trademarks of the products we sell belong to their respective owners. You may not copy, reproduce, distribute or use any content without our prior written permission, except for your personal, non-commercial use.

The Services may include tools or links provided by third parties. We do not control and are not responsible for their content or practices. Use them at your own risk and review their terms.

9. Relationship with Shopify

Our store is powered by Shopify, which provides the platform that lets us offer the Services. Any purchase you make is made directly with Folladi, and Shopify is not responsible for any aspect of your purchase.

10. Privacy

Personal information you provide is handled in accordance with our Privacy Policy. Because the Services are hosted by Shopify, certain information may be processed by Shopify and other service providers, including outside Kuwait.

11. Feedback and reviews

If you send us feedback, reviews or suggestions, you grant us a free, non-exclusive right to use them for operating and promoting the Services. You are responsible for the content you submit, and it must not be unlawful, offensive, misleading or infringe anyone's rights. We may remove content at our discretion.

12. Errors and inaccuracies

Occasionally the Services may contain typographical errors or inaccuracies in descriptions, prices, offers or availability. We reserve the right to correct them and to update information or cancel orders affected by such errors, including after an order has been placed. If we cancel a paid order, we will refund you.

13. Prohibited uses

You may use the Services for lawful purposes only. You must not: use them for any unlawful or fraudulent purpose; infringe our or others' rights; upload malicious code; harass or impersonate others; send spam; interfere with the security or operation of the Services; or use bots, scrapers or automated tools to extract data from the Services without our permission. We may suspend or terminate your access if you breach these Terms.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available", and we do not guarantee that they will be uninterrupted or error-free. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

15. Limitation of liability

To the fullest extent permitted by law, Folladi and its owners, employees and service providers will not be liable for any indirect, incidental or consequential loss arising from your use of the Services or our products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless Folladi, its owners, employees and service providers from claims, losses or expenses arising from your breach of these Terms or your violation of any law or third-party right.

17. Severability and entire agreement

If any part of these Terms is found to be unenforceable, the remaining parts remain in effect. These Terms, together with the policies referred to above, form the entire agreement between you and us regarding the Services.

18. Governing law

These Terms are governed by the laws of the State of Kuwait. Any dispute will be subject to the jurisdiction of the competent courts of Kuwait.

19. Changes to these Terms

We may update these Terms from time to time by posting the new version on this page with a new "last updated" date. Your continued use of the Services after changes are posted means you accept them.

20. Contact

Folladi Company for Perfumes and Gifts Commercial License No.: 10168907 Email: admin@folladi.com Phone / WhatsApp: +965 6685 1967 Address: Souk Al Mubarakiya, Khalid Al Saleh Al Aksar Building, Shop No. 6, Kuwait City, Al Asimah, Kuwait