Refund policy

Last updated: 20 October 2026

Thank you for shopping with Folladi. We want you to be happy with your purchase. For hygiene and safety reasons, our returns are limited to sealed, unopened products.

Returns and refunds

You may request a return or refund within 14 days after your order is delivered, provided that:

  • the product is unopened and its seal is intact;
  • the product is unused and in its original packaging, with all boxes, labels and accessories;
  • you can provide your order number.

Products whose seal has been broken or opened, or that have been used, cannot be returned or refunded, because skincare and beauty products cannot be resold once opened.

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and its packaging. We will arrange a replacement or a refund at no cost to you.

How to request a return

  1. Contact us by email at admin@folladi.com or on WhatsApp at +965 6685 1967.
  2. Include your order number, the product(s) concerned, and the reason for the return.
  3. We will review your request and, if approved, tell you how and where to send the product.

Products sent back without prior approval will not be accepted.

Return shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs. If the return is due to our error (damaged, defective or wrong item), we will cover the return shipping.

Refunds

Once we receive and inspect the returned product, we will notify you of the result. Approved refunds are issued to your original payment method within 7 working days. Your bank or payment provider may need additional time to post the refund. Original delivery charges are non-refundable unless the return is due to our error.

Exchanges

To exchange a sealed product for another, please contact us first. Exchanges are subject to stock availability.

Cancellations

You may request to cancel an order before it is shipped. Once it has been handed to our delivery partner, cancellation may no longer be possible and this Refund Policy applies.

This policy does not limit any rights you have under applicable consumer protection laws in the State of Kuwait.

Contact

Folladi Company for Perfumes and Gifts Email: admin@folladi.com Phone / WhatsApp: +965 6685 1967