الشحن

SHIPPING & DELIVERY POLICY

Last Updated: 8 October 2026

Thank you for shopping with Folladi Company. We aim to process and deliver your order safely and efficiently throughout the State of Kuwait.

1. Order Processing

All confirmed orders are normally processed and prepared for shipment within 1–2 working days.

Orders are processed during our regular working days. Orders placed on official holidays or non-working days will be processed on the next working day.

2. Delivery Within Kuwait

We provide delivery services within the State of Kuwait.

After your order has been processed, it will be handed over to our delivery partner for delivery to the address provided during checkout.

The actual delivery time may vary depending on the delivery area, traffic, weather conditions, public holidays, and other circumstances beyond our reasonable control.

3. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Area

  • Block

  • Street

  • Building/House number

  • Floor and apartment number, where applicable

  • Contact telephone number

GlowUp Kuwait is not responsible for delays caused by incorrect, incomplete, or unavailable delivery information provided by the customer.

4. Delivery Attempts

Our delivery partner may contact the customer using the telephone number provided with the order.

If the customer is unavailable at the time of delivery, additional delivery arrangements may be required. Any applicable additional delivery charges will be communicated to the customer before being charged.

5. Shipping Charges

Any applicable delivery charges will be displayed during checkout before the customer completes the purchase.

Promotional free-delivery offers may be subject to specific conditions, including minimum order values or selected delivery areas.

6. Delays

We aim to deliver orders as quickly as reasonably possible. However, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather;

  • Traffic or road closures;

  • Public holidays;

  • Government restrictions;

  • Delivery partner operational issues;

  • Incorrect or incomplete customer information; or

  • Other unforeseen circumstances.

We will make reasonable efforts to keep customers informed of significant delivery delays.

7. Damaged Package or Missing Items

Customers are encouraged to inspect their package when it is delivered.

If the package appears seriously damaged, opened, or contains missing or incorrect items, please contact our customer service team as soon as possible and provide the order number together with photographs or other relevant evidence.

We will investigate the matter and provide an appropriate solution in accordance with applicable laws and our Return & Refund Policy.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been dispatched. Once an order has been handed over to the delivery partner, cancellation may no longer be possible and the applicable Return & Refund Policy may apply.